This is a one off payment to set up your logo into stitches or print, so that the logo works with our embroidery machines or printers. Once the logo has been set up this charge does not apply again for future orders. The initial cost will vary depending on your design, but we will advise you of the approx. cost before going ahead.
What will be the size of my logo?
Our design team will use their experience to ensure that your embroidery is sized correctly to suit your logo. If you have a specific size requirement please let us know in advance. As a guide left or right hand breast side would be max. 13cm, back would be max. 25cm wide, sleeve 10cm wide max., caps 6cm high max. and bib aprons 20cm wide max. These sizes are the maximum we can embroider in these areas, however it is possible to have smaller embroideries. For anything larger, we can print as an alternative.
In what format should I email you my logo?
Ideally, please send your logo as a JPEG, BITMAP, PNG or AI. files.
Am I able to see my embroidery/print before you start production?
We will email you a proof before we start work. You can review your design and let us know if you want us to make any amendments.
How long will my order take?
If we are personalising your order with print or embroidery, we aim to deliver your order within 2 weeks. If your order is for plain garments, the delivery will take between 3 or 5 workings days. Please let us know if you have a deadline or a specific date that you need delivery by. We can not guarantee deadlines but we will endeavor to deliver by the date required. HG3 Corporatewear can not be held liable for any 3rd party costs incurred should an order not reach you in time.
Is there a minimum order quantity?
We ask for a minimum order of 10 pieces, but for established customers we will sometimes bend the rules !
What if my garments do not fit?
Each product comes with a size guide but we can advise you on this before your order is finalised. Please ensure you have checked the sizing carefully as we do not accept liability for goods that do not fit.
What is the colour accuracy of the website?
We have tried to reproduce the colours as closely as possible to the actual fabric colour, however due to different browser or display settings the colours may not be exactly as per the garment colour. If you require a very specific colour, please contact us to purchase samples prior to embroidery which we will then deduct from the cost of your order. HG3 Corporatewear cannot give refunds for reasons of garment colour after the garments have been embroidered or printed.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order. Once your garments are in production we are unable to cancel the order. There may also be a re-stocking charge if we have to send goods back to our suppliers.
Can I order samples?
Please contact us if you would like to see any of the garments before ordering. Samples can be arranged at a cost, however we will then refund the amount once they are returned or deduct the amount from any order placed (delivery charge is non-refundable). Plain samples must be returned within 14 days in the same ‘as new’ condition, including its packaging if applicable, in order to receive a refund.
Can you provide other garments that are not featured on your website?
Yes, we have an number of other brands that are not on our website. Please e-mail us at with the details of the particular garments that you require and we will contact you to discuss this further.
What are your delivery charges?
Our charges are as follows:
Deliveries with a 10 mile radius: Free of charge
UK mainland: £7.95 plus vat
Additional charges for:
Northern Scotland : + £6.50 plus vat
Northern Ireland : £11.00 plus vat
All orders over £150.00 are despatched free of charge to UK mainland only.
All packages are sent out by courier. Deliveries are made Monday – Friday and can arrive any time between 9am – 5pm. All packages require a signature upon delivery.
What is your refunds and cancellation policy?
We offer a refund/cancellation policy on garments which have not been embroidered or printed, which is in addition to your statutory rights. Please advise us asap if you wish to cancel after placing your order. Should your plain non-embroidered or printed purchase not meet your requirements, you may normally cancel your purchase provided you notify us within 7 days of delivery. Your product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories.
Customised goods (embroidered or printed) are exempt from the 7-day right to return and are non-returnable except for genuine defects. Please let us know as soon as possible if you are not happy with your order and we will discuss the options available.